Lean Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy. Those studying or working in the area need to understand not only the mechanics of conducting Six Sigma projects, or even implementing the wider initiative. They must also grasp the understanding of Six Sigma Statistics and Six Sigma methodologies. This training looks at both the academic and practical aspects of Six Sigma to give a deeper and more subtle understanding of how and why it works, and the limitations of the approach.
Six Sigma methodologies are focused on customer satisfaction and improvement and hence saving cost for organization and has saved huge amounts of money and improved the customer experience for a large number of organizations across the world, yet it is applied in an inconsistent and often reductive fashion in many companies. This has led to criticism in the literature and a number of abandoned implementations.
This training is designed to provide an overview of the key elements, important historical context and current debates in the field of Six Sigma. It aims to give a coherent view of the underlying principles, and how these relate to practical application in a range of organizations as well as to other areas of study.
The training flows from principles and background to more detailed consideration of Six Sigma as both a business level initiative and project-based improvement methodology.