There is a popular proverb which says “Change is permanent”. This proverb can be applied to all aspects of life. Anything or anyone that does not change in tandem with the recent times, and technological improvements, will perish. Stiff competition has forced service providers to impart changes in service which serve more than the expected whims and fancies of their loyal customers. Since then, many of the Multinational organizations and even small time business companies have taken to ITIL Certification to offer best levels of service to their clients.
The five stages of the ITIL Service Lifecycle, are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Each phase stands apart from the other in terms of contribution to providing a new service or while making modifications to an old service as per the requisites of Customers.
Service Transition Training of ITIL Intermediate Training course mainly focuses on strict guidelines which ensure that the service requested is developed and improved and introduced into environments which are capable of supporting the service. In short, a new service when released into the market should not make any technological hindrances to the already existing structure of other services. Similar cases can be noted of an old service which has been suitably modified and when released into the live environment, suitable measure in risk management is taken care of.
Some of the processes that a participant will get to know in ITIL Service Transition Training are effectively used throughout the phase of Service Lifecycle, but they make more positive impact in the Service Transition phase:
Transition Planning and Support: Mainly involved in planning and coordinating the resources as per the needs of Service Strategy that are recognizable in Service Design stages. The benefits of this process can also be felt in the Service Operation stage.
Change Management: As the name itself suggests, this process is involved mainly in changes which are beneficial both to the organization and customer while at the same time, ensuring that hindrances to the services will be to the minimal.
Service asset and configuration management: One of the most vital processes related to technical architecture. This process checks the availability of assets that are necessary to deliver services are available at the required time and in control.
Release and deployment management: One of the most important processes related to the Service Lifecycle, it is the duty of this department personnel to plan, list, and regulate the design, checking and deployment of services before they are released into the live environment. This process also has the additional responsibility of ensuring that the new service or old service (modified to suit the requirements of the customer) does not become an obstacle to the existing services.
Knowledge Management: If a process or organization has to achieve success, proper co-ordination is essential between organization staff personnel, the processes that are being used and technology. In short, it mainly deals with circumstances encountered during changes of the organization’s business outcome. The main challenge of this process is to use knowledge from staff personnel to the positive outlook for achieving the goal and to add to the efficiency and effectiveness of the organization.
One of the most important points which a delegate will gain knowledge about in Service Transition training of the ITIL Service Lifecycle is the Service Knowledge Management System (SKMS), which is essential for organizations in management of data, information and knowledge. It can be described as the “Mother” of all management systems in an organization, such as the Configuration Management System, information systems and other databases for various systems. One of the main advantages of having an effective SKMS is that it enables proper co-ordination and better decision making in the organization.